Delivery Information
At Koehn & Koehn Jewelers, we strive to provide you with a seamless and enjoyable shopping experience, including convenient delivery options. Below you will find information about our delivery process and policies.
Shipping Locations
We currently offer shipping within the United States and select international destinations. For international orders, please contact us directly for assistance and information regarding shipping options and fees.
Shipping Methods
We offer the following shipping methods for domestic orders:
1. Standard Shipping: Orders shipped via standard shipping typically arrive within 3-5 business days from the date of shipment.
2. Expedited Shipping: For customers who require their orders sooner, we offer expedited shipping options with delivery typically within 1-3 business days from the date of shipment. Additional fees may apply for expedited shipping.
Please note that shipping times may vary depending on the destination and may be subject to delays due to unforeseen circumstances or peak holiday seasons.
Shipping Fees
Shipping fees are calculated based on the selected shipping method, the destination of the order, and the total weight of the package. The shipping fees will be displayed during the checkout process before payment is completed.
Order Processing Time
Orders are typically processed and shipped within 1-2 business days from the date of purchase. Please note that orders placed on weekends or holidays will be processed on the next business day.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
Delivery Requirements
To ensure secure delivery of your order, please provide accurate and complete shipping information during the checkout process. We recommend providing a shipping address where someone will be available to receive and sign for the package during regular delivery hours.
Delivery Issues
If you encounter any issues with the delivery of your order, such as delays or damaged packages, please contact our customer service team immediately for assistance. We are committed to resolving any delivery-related issues promptly and ensuring your satisfaction with your Koehn & Koehn Jewelers shopping experience.
Contact Us
If you have any questions or need further assistance regarding delivery or shipping options, please contact our customer service team:
By email: contactus@koehnjewelry.com
By phone: 262-338-1600
We appreciate your business and look forward to serving you!