100% SATISFACTION GUARANTEE

100% SATISFACTION GUARANTEE

Our Guarantee is very simple: If we mess up, or by some strange circumstance the jewelry you get here doesn’t perform as expected, we’ll own up to it, and make it right. On the other hand, if you damage your jewelry by accident, we’ll talk it out and help get things back to normal as quickly as possible. We sort of feel like we’re in this together, and we believe in happy endings.

PREFERRED LIFETIME WARRANTY

PREFERRED LIFETIME WARRANTY

Our FREE Preferred Nationwide Lifetime Warranty for Engagement Rings is awesome. We can't think of anything else you'll ever own that comes with this kind of safety net.  CLICK HERE FOR ALL THE DETAILS…

SPECIAL FINANCING

SPECIAL FINANCING

We really, really want to help you get the jewelry of your dreams, which is why we've worked hard to find a way to offer a variety of jewelry financing options.

Depending on your needs and preferences, we have options ranging from interest free layaway to various financing plans. CLICK HERE FOR ALL THE DETAILS…

SWEET @SS GOLDSMITH IN THE HOUSE

SWEET @SS GOLDSMITH IN THE HOUSE

Our goldsmith is right up stairs...and she knows what she’s doing. She’s awesome, organized, clean and meticulous. You’ll fall in love with your favorite jewelry all over again. She’s magic! (Not really, though we hear that pretty often from our clients. Actually if she was Andy Koehn would arrange for a full head of hair.)

LOCAL BUT CONNECTED

LOCAL BUT CONNECTED

We’re a 3rd generation, locally owned business that is crazy connected to some of the world’s leading jewelry brands and innovators, but that’s not what makes this place cool. (Well...maybe a little.) The cool factor happens because people like you trust us to help you express your most epic feelings at key moments in your lives. Those are our favorite connections of all.

Koehn & Koehn

Return Policy

Return policy

As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.


Online Purchases are accepted for credit or exchange only in the U.S. if returned in saleable condition within 30 days after delivery date, accompanied by the original sales invoice, diamond/jewelry certificate, all complementary/gift items, all original packaging and collateral material. Gift recipients are entitled to a nonrefundable merchandise credit.


Once we receive your returned item and it is accepted, your refund or exchange will be processed in just a few days. Upon receiving your return, the item and collateral material will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for return. Special ordered or custom made items, and resized or engraved items may not be returned. We will credit your original method of payment excluding shipping charges within 3 weeks of receiving your return.


Please make sure to securely package and fully insure any returns along with original sales invoice and packaging materials. Return packages that are improperly packaged or uninsured will not be accepted. We are not responsible for loss or damage of return shipments in Transit. Please make sure to include your Reason for Return. Returns may be mailed or returned to our retail store. Please click to see our store location(s) If you would like to cancel or change an unprocessed order for any reason, please call us at (262) 338-1600, as soon as possible or email us at contactus@koehnjewelry.com. We'll do our best to accommodate your request. You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at contactus@koehnjewelry.com.

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Returning Customers

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